Shipping and Handling Charges:
All orders will be boxed or crated for shipping. Shipping charges are based on zip code, item(s), weight, and the delivery services required, and represent our cost from our preferred carriers. Shipping costs will be calculated at checkout. Shipping is to the continental United States. Please contact us to inquire regarding shipments to Hawaii, Alaska, or Canada.
Unless La Lune advises otherwise, the normal delivery time on residential orders is 6 to 8 weeks. Please contact us to inquire regarding our ability to comply with rush orders. The delivery time for all commercial orders is quoted individually.
Small orders ship via UPS. All orders shipping UPS must be shipped to a physical address, not a P.O. Box. Larger items will be shipped motor freight delivery.
Standard Residential Freight Delivery:
Our Standard Freight Delivery Service will deliver your furniture to the curb. Heavier items may require your assistance if one person cannot move them. This service does not include unpacking, placing the item, or moving it up or down stairs. Freight deliveries will be delivered on a pallet or in a box which you must dispose.
The carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. Please be sure to be available for at least a 4 hour window. If you miss the delivery, the freight company will charge you an additional fee for redelivery. Delivery is not available on weekends or national holidays.
Residential Threshold Delivery:
Our Optional Threshold Delivery Service will deliver your items to the ground floor doorway, garage or covered area. Larger items may require your assistance. Additional fees for threshold delivery also apply for residences with multiple steps to their door. Threshold delivery to an apartment building is to the first door of the building. Disposal of packing materials, cartons and pallets are your responsibility. Additional charges will apply.
The carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. Please be sure to be available for at least a 4 hour window. If you miss the delivery, the freight company will charge you an additional fee for redelivery. Delivery is not available on weekends or national holidays. Please contact us to order or inquire regarding our Residential Threshold Delivery service.
White Glove Delivery:
Our Optional White Glove Delivery includes delivery, set up in your room of choice, and the removal of all packing material. White Glove service is not available in all areas. Additional charges apply. Please contact us to order or inquire regarding our White Glove service.
When specifying a business address, please advise if it is dock or non-dock delivery, provide contact name and phone number, and add any special delivery instructions. Please note additional charges may apply for delivery to construction sites, schools, hotels, shopping malls, ranches etc.
Damaged or Lost Merchandise:
Please inspect all merchandise carefully before signing the delivery receipt (the Bill of Lading). In the unlikely event of damage please note the damage on the delivery receipt before signing and save all packing materials. If the shipment is not delivered in accordance with the quantity of packages shown on the delivery receipt do not sign for or accept the shipment until such shortages are noted on the delivery receipt (the Bill of Lading). Please contact us for assistance with any damage or returns. Claims for loss or damage are valid only when La Lune is notified within three days from the delivery date.